JomConnect · Omnichannel · AI

Every channel. One inbox. AI built in.

JomConnect brings WhatsApp, live chat, email, phone calls and more into one place, with an AI agent that answers customers 24/7 and AI that helps your team reply faster. Set up and supported by Ceriakom.

From RM194 per user / month. All channels included, WhatsApp too.

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How it works

Every channel flows into one place

Customers pick the channel that suits them. JomConnect gathers everything into one inbox, lets the AI agent answer what it can, and routes the rest to the right team.

  • WhatsApp
  • Live chat
  • Email
  • Phone calls
  • SMS
  • Web forms
  • Fax

What's inside

One platform for your whole customer team

One shared inbox

Every conversation from every channel in one list, with one customer history.

  • Assign, share and hand over
  • Internal notes, @mentions and team chat
  • Saved replies with customer variables

AI agent, 24/7

Answers customers on WhatsApp, website chat and email from your own knowledge base.

  • English, Bahasa Malaysia and more
  • Hands over to a person instead of guessing
  • Creates a ticket on handover

AI assist for your team

Your agents stay in charge; AI does the typing and the note-taking.

  • Reply drafts from your knowledge base
  • Conversation and call summaries
  • Suggested category when closing

Tickets

Track work that takes more than one reply, until it is done.

  • Priority, type, owner and status
  • Time in status
  • Email alerts for assigned and overdue tickets

Voice built in

A full call centre in the same screen as your chats.

  • Call queues, IVR, agent status, after-call work
  • Recording, voicemail, transcripts
  • Supervisor listen, whisper and barge

Reports

See how your team is doing across every channel.

  • Conversations, tickets and the call centre
  • Per agent, team and channel
  • Roles, teams, permissions and business hours

Pricing

Simple pricing per user

Every plan includes all channels, WhatsApp too. Add AI when your team is ready; moving up is a change of plan, not a new system.

Essential

Every channel, calls and tickets in one inbox. No AI.

RM194/ user / month

What you get

  • WhatsApp, live chat, email, calls, SMS, web forms & fax in one inbox
  • Call queues, IVR, recording & voicemail
  • Tickets, internal notes, @mentions & saved replies
  • Supervisor tools: listen, whisper & barge
  • Reports for conversations, tickets & calls
Get started →
Most popular

Assist

AI helps your team reply faster. Every reply approved by a person.

RM289/ user / month

Everything in Essential, plus

  • AI reply drafts from your knowledge base
  • Call transcripts & AI call summaries
  • Suggested category & summary when closing
  • Knowledge base: documents, FAQs & your website
  • Monthly AI allowance included
Get started →

Automate

AI answers your customers 24/7 and hands over when it should.

RM488/ user / month

Everything in Assist, plus

  • AI agent answers WhatsApp, chat & email 24/7
  • Hands over to a person, ticket created
  • English, Bahasa Malaysia & more
  • You choose what the AI may answer
  • Optional AI voice for calls, billed per minute
Get started →

Prices per user (agent or supervisor) per month, in RM. One-time setup is quoted after a short call. WhatsApp message fees from Meta and phone line and call charges are billed at cost. Extra AI use beyond the monthly allowance is billed per use.

Everything in JomConnect

AI features come with the Assist and Automate plans.

  • WhatsApp Business, live chat, email, phone calls, SMS, web forms and fax in one inbox
  • AI agent that answers 24/7 from your knowledge base and hands over to a person
  • AI reply drafts, conversation summaries and suggested categories
  • Call recording, transcripts and AI call summaries
  • Knowledge base: upload documents, FAQs and your website
  • One customer profile and history across every channel
  • Tickets with priority, owner, status and time-in-status
  • Internal notes, @mentions and team chat
  • Saved replies (snippets) with customer variables
  • Call queues, agent status and after-call work
  • Supervisor tools: listen, whisper and barge
  • Reports for conversations, tickets and the call centre
  • Roles, teams and permissions; business hours
  • Website chat widget and web forms in your brand colours
  • Hosted in Singapore; Malaysian PDPA terms
  • Set up, trained and supported by Ceriakom

Contact

Let's talk.

Tell us what you need — a quote, a site survey, or a maintenance plan — and we'll get back to you.

  • AddressBlock A3-1-12, 1st Floor, Jalan 2/142A,
    Megan Phoenix, Off Jalan Cheras,
    56000 Kuala Lumpur, Malaysia
  • Phone+603 9010 2929
  • Fax+603 9019 8929
  • Emailsupport@ceriakom.com

Send a message

We usually reply within one business day.